{
  "fields": [{"type":"int","id":"_id"},{"info":{"notes":"","type_override":"","label":""},"type":"text","id":"Department"},{"info":{"notes":"","type_override":"","label":""},"type":"text","id":"Minister"},{"info":{"notes":"","type_override":"","label":""},"type":"text","id":"Lead_Directorate"},{"info":{"notes":"","type_override":"","label":""},"type":"text","id":"Service_Performance_Measure_ID"},{"info":{"notes":"","type_override":"","label":""},"type":"text","id":"Service_Performance_Measure_Description"},{"info":{"notes":"","type_override":"","label":""},"type":"text","id":"Measure_Type"},{"info":{"notes":"","type_override":"","label":""},"type":"text","id":"Frequency"},{"info":{"notes":"","type_override":"timestamp","label":""},"type":"timestamp","id":"Period_From"},{"info":{"notes":"","type_override":"timestamp","label":""},"type":"timestamp","id":"Period_To"},{"info":{"notes":"","type_override":"","label":""},"type":"text","id":"Target"},{"info":{"notes":"","type_override":"","label":""},"type":"text","id":"Result"}],
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    [2,"Employment, Social Security and Housing","Minister for Social Security","Whole department","SPM4","Average customer effort score","Score","Annual","2024-01-01T00:00:00","2024-12-31T00:00:00","4","4.59"],
    [3,"Employment, Social Security and Housing","Minister for Social Security","Whole department","SPM5","% of customers rating services as \"satisfied\" or \"very satisfied\"","Percentage","Annual","2024-01-01T00:00:00","2024-12-31T00:00:00","80.00%","91.30%"],
    [4,"Employment, Social Security and Housing","Minister for Social Security","Customer Operations","SPM10","% of permanent Job Starts in sustained employment after 6 months","Percentage","Annual","2024-01-01T00:00:00","2024-12-31T00:00:00","70.00%","74.70%"],
    [5,"Employment, Social Security and Housing","Minister for Social Security","Customer Operations","SPM8","% of new Income Support claims opened within service levels","Percentage","Annual","2024-01-01T00:00:00","2024-12-31T00:00:00","95.00%","96.50%"],
    [6,"Employment, Social Security and Housing","Minister for Social Security","Customer Services","SPM2","% of Business Licensing applications processed within service levels","Percentage","Annual","2024-01-01T00:00:00","2024-12-31T00:00:00","90.00%","93.40%"],
    [7,"Employment, Social Security and Housing","Minister for Social Security","Whole department","SPM3","% of calls answered","Percentage","Annual","2023-01-01T00:00:00","2023-12-31T00:00:00","95.00%","93.80%"],
    [8,"Employment, Social Security and Housing","Minister for Social Security","Whole department","SPM4","Average customer effort score","Score","Annual","2023-01-01T00:00:00","2023-12-31T00:00:00","4","4.31"],
    [9,"Employment, Social Security and Housing","Minister for Social Security","Whole department","SPM5","% of customers rating services as \"satisfied\" or \"very satisfied\"","Percentage","Annual","2023-01-01T00:00:00","2023-12-31T00:00:00","80.00%","85.10%"],
    [10,"Employment, Social Security and Housing","Minister for Social Security","Customer Operations","SPM10","% of permanent Job Starts in sustained employment after 6 months","Percentage","Annual","2023-01-01T00:00:00","2023-12-31T00:00:00","70.00%","76.30%"],
    [11,"Employment, Social Security and Housing","Minister for Social Security","Customer Operations","SPM8","% of new Income Support claims opened within service levels","Percentage","Annual","2023-01-01T00:00:00","2023-12-31T00:00:00","95.00%","92.20%"],
    [12,"Employment, Social Security and Housing","Minister for Social Security","Customer Services","SPM2","% of Business Licensing applications processed within service levels","Percentage","Annual","2023-01-01T00:00:00","2023-12-31T00:00:00","90.00%","92.30%"],
    [13,"Employment, Social Security and Housing","Minister for Social Security","Customer Operations","SPM9","Number of Job Starts achieved","Target","Annual","2023-01-01T00:00:00","2023-12-31T00:00:00","800","457"],
    [14,"Employment, Social Security and Housing","Minister for Social Security","Whole department","SPM3","% of calls answered","Percentage","Quarterly","2023-01-01T00:00:00","2023-03-31T00:00:00","95.00%","93.10%"],
    [15,"Employment, Social Security and Housing","Minister for Social Security","Whole department","SPM4","Average customer effort score","Score","Quarterly","2023-01-01T00:00:00","2023-03-31T00:00:00","4","4.13"],
    [16,"Employment, Social Security and Housing","Minister for Social Security","Whole department","SPM5","% of customers rating services as \"satisfied\" or \"very satisfied\"","Percentage","Quarterly","2023-01-01T00:00:00","2023-03-31T00:00:00","80.00%","79.50%"],
    [17,"Employment, Social Security and Housing","Minister for Social Security","Customer Operations","SPM10","% of permanent Job Starts in sustained employment after 6 months","Percentage","Quarterly","2023-01-01T00:00:00","2023-03-31T00:00:00","70.00%","79.70%"],
    [18,"Employment, Social Security and Housing","Minister for Social Security","Customer Operations","SPM8","% of new Income Support claims opened within service levels","Percentage","Quarterly","2023-01-01T00:00:00","2023-03-31T00:00:00","95.00%","99.20%"],
    [19,"Employment, Social Security and Housing","Minister for Social Security","Customer Services","SPM2","% of Business Licensing applications processed within service levels","Percentage","Quarterly","2023-01-01T00:00:00","2023-03-31T00:00:00","90.00%","98.10%"],
    [20,"Employment, Social Security and Housing","Minister for Social Security","Customer Operations","SPM9","Number of Job Starts achieved","Target","Quarterly","2023-01-01T00:00:00","2023-03-31T00:00:00","200","136"],
    [21,"Employment, Social Security and Housing","Minister for Social Security","Whole department","SPM3","% of calls answered","Percentage","Quarterly","2023-01-04T00:00:00","2023-06-30T00:00:00","95.00%","94.20%"],
    [22,"Employment, Social Security and Housing","Minister for Social Security","Whole department","SPM4","Average customer effort score","Score","Quarterly","2023-01-04T00:00:00","2023-06-30T00:00:00","4","4.49"],
    [23,"Employment, Social Security and Housing","Minister for Social Security","Whole department","SPM5","% of customers rating services as \"satisfied\" or \"very satisfied\"","Percentage","Quarterly","2023-01-04T00:00:00","2023-06-30T00:00:00","80.00%","90.30%"],
    [24,"Employment, Social Security and Housing","Minister for Social Security","Customer Operations","SPM10","% of permanent Job Starts in sustained employment after 6 months","Percentage","Quarterly","2023-01-04T00:00:00","2023-06-30T00:00:00","70.00%","79.00%"],
    [25,"Employment, Social Security and Housing","Minister for Social Security","Customer Operations","SPM8","% of new Income Support claims opened within service levels","Percentage","Quarterly","2023-01-04T00:00:00","2023-06-30T00:00:00","95.00%","84.70%"],
    [26,"Employment, Social Security and Housing","Minister for Social Security","Customer Services","SPM2","% of Business Licensing applications processed within service levels","Percentage","Quarterly","2023-01-04T00:00:00","2023-06-30T00:00:00","90.00%","100.00%"],
    [27,"Employment, Social Security and Housing","Minister for Social Security","Customer Operations","SPM9","Number of Job Starts achieved","Target","Quarterly","2023-01-04T00:00:00","2023-06-30T00:00:00","200","116"],
    [28,"Employment, Social Security and Housing","Minister for Social Security","Whole department","SPM3","% of calls answered","Percentage","Quarterly","2023-01-07T00:00:00","2023-09-30T00:00:00","95.00%","92.80%"],
    [29,"Employment, Social Security and Housing","Minister for Social Security","Whole department","SPM4","Average customer effort score","Score","Quarterly","2023-01-07T00:00:00","2023-09-30T00:00:00","4","4.3"],
    [30,"Employment, Social Security and Housing","Minister for Social Security","Whole department","SPM5","% of customers rating services as \"satisfied\" or \"very satisfied\"","Percentage","Quarterly","2023-01-07T00:00:00","2023-09-30T00:00:00","80.00%","85.50%"],
    [31,"Employment, Social Security and Housing","Minister for Social Security","Customer Operations","SPM10","% of permanent Job Starts in sustained employment after 6 months","Percentage","Quarterly","2023-01-07T00:00:00","2023-09-30T00:00:00","70.00%","74.40%"],
    [32,"Employment, Social Security and Housing","Minister for Social Security","Customer Operations","SPM8","% of new Income Support claims opened within service levels","Percentage","Quarterly","2023-01-07T00:00:00","2023-09-30T00:00:00","95.00%","91.40%"],
    [33,"Employment, Social Security and Housing","Minister for Social Security","Customer Services","SPM2","% of Business Licensing applications processed within service levels","Percentage","Quarterly","2023-01-07T00:00:00","2023-09-30T00:00:00","90.00%","91.70%"],
    [34,"Employment, Social Security and Housing","Minister for Social Security","Customer Operations","SPM9","Number of Job Starts achieved","Target","Quarterly","2023-01-07T00:00:00","2023-09-30T00:00:00","200","123"],
    [35,"Employment, Social Security and Housing","Minister for Social Security","Whole department","SPM3","% of calls answered","Percentage","Quarterly","2023-01-10T00:00:00","2023-12-31T00:00:00","95.00%","95.30%"],
    [36,"Employment, Social Security and Housing","Minister for Social Security","Whole department","SPM4","Average customer effort score","Score","Quarterly","2023-01-10T00:00:00","2023-12-31T00:00:00","4","4.22"],
    [37,"Employment, Social Security and Housing","Minister for Social Security","Whole department","SPM5","% of customers rating services as \"satisfied\" or \"very satisfied\"","Percentage","Quarterly","2023-01-10T00:00:00","2023-12-31T00:00:00","80.00%","82.80%"],
    [38,"Employment, Social Security and Housing","Minister for Social Security","Customer Operations","SPM10","% of permanent Job Starts in sustained employment after 6 months","Percentage","Quarterly","2023-01-10T00:00:00","2023-12-31T00:00:00","70.00%","72.10%"],
    [39,"Employment, Social Security and Housing","Minister for Social Security","Customer Operations","SPM8","% of new Income Support claims opened within service levels","Percentage","Quarterly","2023-01-10T00:00:00","2023-12-31T00:00:00","95.00%","92.90%"],
    [40,"Employment, Social Security and Housing","Minister for Social Security","Customer Services","SPM2","% of Business Licensing applications processed within service levels","Percentage","Quarterly","2023-01-10T00:00:00","2023-12-31T00:00:00","90.00%","84.70%"],
    [41,"Employment, Social Security and Housing","Minister for Social Security","Customer Operations","SPM9","Number of Job Starts achieved","Target","Quarterly","2023-01-10T00:00:00","2023-12-31T00:00:00","200","82"]
]}