Employment, Social Security and HousingMinister for Social SecurityWhole departmentSPM3% of calls answeredPercentageAnnual2024-01-01T00:00:002024-12-31T00:00:0095.00%97.00% Employment, Social Security and HousingMinister for Social SecurityWhole departmentSPM4Average customer effort scoreScoreAnnual2024-01-01T00:00:002024-12-31T00:00:0044.59 Employment, Social Security and HousingMinister for Social SecurityWhole departmentSPM5% of customers rating services as "satisfied" or "very satisfied"PercentageAnnual2024-01-01T00:00:002024-12-31T00:00:0080.00%91.30% Employment, Social Security and HousingMinister for Social SecurityCustomer OperationsSPM10% of permanent Job Starts in sustained employment after 6 monthsPercentageAnnual2024-01-01T00:00:002024-12-31T00:00:0070.00%74.70% Employment, Social Security and HousingMinister for Social SecurityCustomer OperationsSPM8% of new Income Support claims opened within service levelsPercentageAnnual2024-01-01T00:00:002024-12-31T00:00:0095.00%96.50% Employment, Social Security and HousingMinister for Social SecurityCustomer ServicesSPM2% of Business Licensing applications processed within service levelsPercentageAnnual2024-01-01T00:00:002024-12-31T00:00:0090.00%93.40% Employment, Social Security and HousingMinister for Social SecurityWhole departmentSPM3% of calls answeredPercentageAnnual2023-01-01T00:00:002023-12-31T00:00:0095.00%93.80% Employment, Social Security and HousingMinister for Social SecurityWhole departmentSPM4Average customer effort scoreScoreAnnual2023-01-01T00:00:002023-12-31T00:00:0044.31 Employment, Social Security and HousingMinister for Social SecurityWhole departmentSPM5% of customers rating services as "satisfied" or "very satisfied"PercentageAnnual2023-01-01T00:00:002023-12-31T00:00:0080.00%85.10% Employment, Social Security and HousingMinister for Social SecurityCustomer OperationsSPM10% of permanent Job Starts in sustained employment after 6 monthsPercentageAnnual2023-01-01T00:00:002023-12-31T00:00:0070.00%76.30% Employment, Social Security and HousingMinister for Social SecurityCustomer OperationsSPM8% of new Income Support claims opened within service levelsPercentageAnnual2023-01-01T00:00:002023-12-31T00:00:0095.00%92.20% Employment, Social Security and HousingMinister for Social SecurityCustomer ServicesSPM2% of Business Licensing applications processed within service levelsPercentageAnnual2023-01-01T00:00:002023-12-31T00:00:0090.00%92.30% Employment, Social Security and HousingMinister for Social SecurityCustomer OperationsSPM9Number of Job Starts achievedTargetAnnual2023-01-01T00:00:002023-12-31T00:00:00800457 Employment, Social Security and HousingMinister for Social SecurityWhole departmentSPM3% of calls answeredPercentageQuarterly2023-01-01T00:00:002023-03-31T00:00:0095.00%93.10% Employment, Social Security and HousingMinister for Social SecurityWhole departmentSPM4Average customer effort scoreScoreQuarterly2023-01-01T00:00:002023-03-31T00:00:0044.13 Employment, Social Security and HousingMinister for Social SecurityWhole departmentSPM5% of customers rating services as "satisfied" or "very satisfied"PercentageQuarterly2023-01-01T00:00:002023-03-31T00:00:0080.00%79.50% Employment, Social Security and HousingMinister for Social SecurityCustomer OperationsSPM10% of permanent Job Starts in sustained employment after 6 monthsPercentageQuarterly2023-01-01T00:00:002023-03-31T00:00:0070.00%79.70% Employment, Social Security and HousingMinister for Social SecurityCustomer OperationsSPM8% of new Income Support claims opened within service levelsPercentageQuarterly2023-01-01T00:00:002023-03-31T00:00:0095.00%99.20% Employment, Social Security and HousingMinister for Social SecurityCustomer ServicesSPM2% of Business Licensing applications processed within service levelsPercentageQuarterly2023-01-01T00:00:002023-03-31T00:00:0090.00%98.10% Employment, Social Security and HousingMinister for Social SecurityCustomer OperationsSPM9Number of Job Starts achievedTargetQuarterly2023-01-01T00:00:002023-03-31T00:00:00200136 Employment, Social Security and HousingMinister for Social SecurityWhole departmentSPM3% of calls answeredPercentageQuarterly2023-01-04T00:00:002023-06-30T00:00:0095.00%94.20% Employment, Social Security and HousingMinister for Social SecurityWhole departmentSPM4Average customer effort scoreScoreQuarterly2023-01-04T00:00:002023-06-30T00:00:0044.49 Employment, Social Security and HousingMinister for Social SecurityWhole departmentSPM5% of customers rating services as "satisfied" or "very satisfied"PercentageQuarterly2023-01-04T00:00:002023-06-30T00:00:0080.00%90.30% Employment, Social Security and HousingMinister for Social SecurityCustomer OperationsSPM10% of permanent Job Starts in sustained employment after 6 monthsPercentageQuarterly2023-01-04T00:00:002023-06-30T00:00:0070.00%79.00% Employment, Social Security and HousingMinister for Social SecurityCustomer OperationsSPM8% of new Income Support claims opened within service levelsPercentageQuarterly2023-01-04T00:00:002023-06-30T00:00:0095.00%84.70% Employment, Social Security and HousingMinister for Social SecurityCustomer ServicesSPM2% of Business Licensing applications processed within service levelsPercentageQuarterly2023-01-04T00:00:002023-06-30T00:00:0090.00%100.00% Employment, Social Security and HousingMinister for Social SecurityCustomer OperationsSPM9Number of Job Starts achievedTargetQuarterly2023-01-04T00:00:002023-06-30T00:00:00200116 Employment, Social Security and HousingMinister for Social SecurityWhole departmentSPM3% of calls answeredPercentageQuarterly2023-01-07T00:00:002023-09-30T00:00:0095.00%92.80% Employment, Social Security and HousingMinister for Social SecurityWhole departmentSPM4Average customer effort scoreScoreQuarterly2023-01-07T00:00:002023-09-30T00:00:0044.3 Employment, Social Security and HousingMinister for Social SecurityWhole departmentSPM5% of customers rating services as "satisfied" or "very satisfied"PercentageQuarterly2023-01-07T00:00:002023-09-30T00:00:0080.00%85.50% Employment, Social Security and HousingMinister for Social SecurityCustomer OperationsSPM10% of permanent Job Starts in sustained employment after 6 monthsPercentageQuarterly2023-01-07T00:00:002023-09-30T00:00:0070.00%74.40% Employment, Social Security and HousingMinister for Social SecurityCustomer OperationsSPM8% of new Income Support claims opened within service levelsPercentageQuarterly2023-01-07T00:00:002023-09-30T00:00:0095.00%91.40% Employment, Social Security and HousingMinister for Social SecurityCustomer ServicesSPM2% of Business Licensing applications processed within service levelsPercentageQuarterly2023-01-07T00:00:002023-09-30T00:00:0090.00%91.70% Employment, Social Security and HousingMinister for Social SecurityCustomer OperationsSPM9Number of Job Starts achievedTargetQuarterly2023-01-07T00:00:002023-09-30T00:00:00200123 Employment, Social Security and HousingMinister for Social SecurityWhole departmentSPM3% of calls answeredPercentageQuarterly2023-01-10T00:00:002023-12-31T00:00:0095.00%95.30% Employment, Social Security and HousingMinister for Social SecurityWhole departmentSPM4Average customer effort scoreScoreQuarterly2023-01-10T00:00:002023-12-31T00:00:0044.22 Employment, Social Security and HousingMinister for Social SecurityWhole departmentSPM5% of customers rating services as "satisfied" or "very satisfied"PercentageQuarterly2023-01-10T00:00:002023-12-31T00:00:0080.00%82.80% Employment, Social Security and HousingMinister for Social SecurityCustomer OperationsSPM10% of permanent Job Starts in sustained employment after 6 monthsPercentageQuarterly2023-01-10T00:00:002023-12-31T00:00:0070.00%72.10% Employment, Social Security and HousingMinister for Social SecurityCustomer OperationsSPM8% of new Income Support claims opened within service levelsPercentageQuarterly2023-01-10T00:00:002023-12-31T00:00:0095.00%92.90% Employment, Social Security and HousingMinister for Social SecurityCustomer ServicesSPM2% of Business Licensing applications processed within service levelsPercentageQuarterly2023-01-10T00:00:002023-12-31T00:00:0090.00%84.70% Employment, Social Security and HousingMinister for Social SecurityCustomer OperationsSPM9Number of Job Starts achievedTargetQuarterly2023-01-10T00:00:002023-12-31T00:00:0020082